---WARRANTY ---
HaloLifts provides a 1 year warranty to the original purchaser/owner of the vehicle on which the product was originally installed for defects in material and workmanship on products manufactured by HaloLifts coilovers carry a 1 year warranty for defects in material and workmanship. All shocks within a coilover carry a warranty of 1 year from the date of purchase to the original owner for shocks HaloLifts deems to be under warranty. Signs of misuse or abuse will void your warranty. All non-branded HaloLifts products carry a warranty from the original manufacturer. HaloLifts cannot offer a warranty on products we sell that were not manufactured under the HaloLifts name. Some of the products HaloLifts sells may be covered under specific manufacturers’ warranty(s) and may require warranty claim through the manufacturer by the end user. This information can be found on each manufactures website for the product you have purchased from us. - HaloLifts will not warranty any product for: Finish, Alterations, Modifications, Corrosion, Abuse, Misuse, and/or improper installation.- HaloLifts will not consider for warranty any product that has any signs of off road abuse or Racing.- HaloLifts obligation under this warranty is limited to repair or replacement at HaloLifts discretion, and may include the cost of new replacement parts. Any costs of installation, removal, and ALL shipping costs of defective parts are not covered under this warranty and will be the responsibility of the purchaser. Items that are subject to wear are not considered defective when worn and are not covered. Coilover take-apart shocks are considered a serviceable shock with a one year warranty on leakage only. The proper fitment and application of all parts is the sole responsibility of the purchaser and installer regardless of any recommendation by HaloLifts website, employee's or any other online information. We try to provide as much information as possible about products on our website but we do not guarantee all website information is 100% accurate. - You must call or email us for a RMA number prior to shipping any warranty products to HaloLifts. Any product shipped to us without first getting an RMA may not be considered for warranty and you will have to pay for shipping back to you. ---RETURNS / REFUNDS---- HaloLifts will Not accept any returns or refund for any parts or products that have been installed. HaloLifts WILL NOT GIVE A REFUND ON ANY PARTS THAT HAVE NOT BEEN PRE - APPROVED. We require that you call 1-303-518-2114 or email us at [email protected] for a RMA # prior to returning any parts. NO CREDIT WILL BE GIVEN ON ANY PARTS RETURNED WITHOUT AN APPROVED RMA # INSIDE THE PACKAGE YOU ARE RETURNING TO US. MISSING OR DAMAGED PARTS MUST BE REPORTED WITHIN 3 BUSINESS DAYS OF ORDER DELIVERY- NO credits will be given on ANY non-defective products past 30 days from the original purchase date. Full Credit is only issued at our desecration on items that have NOT been installed, are in NEW condition as they were when sent out to you, and MUST be returned within 30 days from date of purchase. WE WILL NOT RETURN ANY ITEMS AFTER 30 DAYS OF PURCHASE. - HaloLifts makes every attempt to process all returns within 48 hours of receiving your return.- ALL refunds carry a minimum re-stocking fee of 25% from the original purchase price. Any and all shipping costs will not be refunded. - Non-defective merchandise credit will only be credited to the original purchaser and the original payment method (Credit Card, PayPal, etc.) - You are responsible for all shipping costs on ALL return items you are submitting to HaloLifts for a refund.- All Returns must be packaged to eliminate damage during shipping back to HaloLifts. All return merchandise must be insured for/or greater than the original purchase price at your costs to cover the entire contents of the products and packaging. Products damaged during the return ship process back to HaloLifts are the full responsibility of you and the shipping company in which you choose. We will not give credit for any products returned that we do not deem in NEW condition.
New Car Warranty Information
FEARS:
You want to upgrade your vehicle with aftermarket equipment, but you’re worried about putting the vehicle’s warranty at risk. It’s no wonder. How many times have you heard someone at an automobile dealership say that unless the dealer installs your aftermarket equipment you will automatically void your new car warranty? This common misconception has been repeated often enough to be widely believed – though it is completely false. FACT:
Dealers don’t like warranty work, because it pays less than normal repair work. By promoting the myth that aftermarket equipment automatically voids warranties, some dealers avoid such low-paying work. Instead, they attempt to charge customers the prime service rate for work which is rightfully done under warranty.
THE TRUTH:
Most vehicle owners are not aware they are protected by federal law: the Magnuson-Moss Warranty – Federal Trade Commission Improvement Act of 1975. Under the Magnuson-Moss Act, aftermarket equipment which improves performance does not void a vehicle manufacturer’s original warranty, unless the warranty clearly and conspicuously states that aftermarket equipment voids the warranty. Most states have warranty statutes which provide further protections for vehicle owners. In other words, that means a dealer can’t wiggle out of his legal warranty obligation merely because you install aftermarket equipment. To find out if any aftermarket equipment automatically voids your vehicle’s warranty, check the owner’s manual. It is likely the language you are looking for appears under a heading such as “What Is Not Covered” Although the language seems negative. Remember, your vehicle manufacturer is simply saying he does not cover the aftermarket products themselves. He is not saying that the products would void the vehicle warranty.
VEHICLE DEALERS OBLIGATIONS:
Suppose your modified vehicle needs repairs while still under warranty. Without analyzing the true cause of the problem, the dealer attempts to deny warranty coverage. He made his decision simply based on the fact that you’ve installed aftermarket equipment – a convenient way to dodge low-paying warranty work. An example of how ridiculous this can get is the man who was denied warranty coverage by a dealer on his power door locks, because he had improved his exhaust system! Sounds nuts? It really happened – because that man did not know his rights and challenge the dealer’s decision. Fact: A dealer must prove – not just say – that aftermarket equipment caused the need for repairs before he can deny warranty coverage on that basis.
YOUR RIGHTS:
Point out to the dealer the provision of the Magnuson-Moss Act- Require that he explain to you how the aftermarket equipment caused the problem. If he can’t – or his explanation sounds questionable – it is your legal right to demand he comply with the warranty. Fact: If you are still being unfairly denied warranty coverage, there is recourse. The Federal Trade Commission, which administers the Magnuson-Moss Act, monitors compliance with warranty issues. Direct complaints to the FTC at (202) 326-3128.This is the actual language of the act: No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this sub-section may be waived by the Commission if:
- The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
- The Commission finds that such a waiver is in the public interest. The district courts of the United States shall have jurisdiction of any action brought by the Attorney General (in his capacity as such), or by the Commission by any of its attorneys designated by it for such purpose, to restrain (A) any warrantor from making a deceptive warranty with respect to a consumer product, or (B) any person from failing to comply with any requirement imposed on such person or pursuant to this chapter or from violating any prohibition contained in this chapter.
MAGNUSON MOSS WARRANTY ACT
US Code - Title 15, Chapter 50, Sections 2301-2312Legally, a vehicle manufacturer cannot void the warranty on a vehicle due to an aftermarket part unless they can prove that the aftermarket part caused or contributed to the failure in the vehicle (per the Magnuson Moss Warranty Act (15 U.S.C. 2302(C)) . For best results, consider working with performance-oriented dealerships with a proven history of working with customers. If your vehicle manufacturer fails to honor emission/warranty claims, contact EPA at (202) 260-2080 or www.epa.gov. If federal warranty protection is denied, contact the FTC at (202) 326-3128 or www.ftc.gov.